The Scoreboard and the 4 Disciplines of Execution for Key Practice Indicators in Pediatrics
Lead and Lag Indicators
Understanding Lead and Lag Indicators
In the realm of performance management, two types of metrics are used to measure success: lead and lag indicators. Both are critical in monitoring performance and predicting outcomes, but they function differently.
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Lag indicators, such as patient satisfaction scores or annual revenue, are outcome-oriented. They offer a clear picture of whether a practice has achieved its goals. However, they only provide data after the fact, making them historical indicators.
On the other hand, lead indicators are predictive. They represent the strategic actions that will lead to the desired lag outcomes. In pediatrics, examples include
the number of ads on Google or Meta for new mothers
the number of getting acquainted appointments
The Scoreboard
A scoreboard is an essential tool for tracking these indicators. It visually displays the lead and lag measures, offering a snapshot of where the practice stands relative to its goals.